Rapha Health provides home and community based healthcare services across Greater Wellington. We support people recovering from injury or illness to remain safe and independent at home.

Our services include:

• ACC-funded home and community support

• Return to Independence (RTI) packages

• Nursing assessments and wound care

• Personal care and home help

• Post-surgical and rehabilitation support

• Hospital / Health New Zealand (Te Whatu Ora) discharge packages of care

We tailor every support plan to the individual and work closely with ACC, Health New Zealand (DHB), GPs, and whānau to ensure safe, high quality care.

For a full breakdown of our services, please visit our Services page.

For a full breakdown of everything we offer, please visit our Services page.

You can contact us directly through our website, phone, or email. Once we hear from you, we’ll talk through your needs and guide you through the next steps.

If you have an ACC claim or a hospital referral, we can coordinate directly with ACC or Health New Zealand (Te Whatu Ora) to arrange support.

We aim to respond quickly and make the process as simple and stress free as possible.

Rapha Health is a nurse led, locally owned provider. We take a hands on, clinical approach to home and community care not just task-based support.

Because we are a smaller provider, we’re able to offer more personalised care, consistent staff, and direct communication. Clients are not just a number in a large system.

We focus on restorative support helping people regain confidence and independence, not just maintaining care.

Click here to meet the team

Yes. We also offer private pay services for individuals who do not qualify for ACC or Health New Zealand funding.

If you're unsure about your eligibility, we’re happy to discuss your situation and help you understand your options. We can provide nursing care, personal support, and tailored home care plans on a private basis.

Contact us to discuss what support you need and we’ll guide you through the next steps.

Yes. Rapha Health provides services across the Greater Wellington region, including some rural and semi rural areas.

If you're unsure whether we cover your location, please contact us. We’ll confirm availability and discuss what support options are possible in your area.

Where appropriate, some assessments and reviews can also be completed via telehealth, while ensuring in person care is delivered safely and consistently.

Rapha Health Care is committed to providing high-quality support that helps you remain independent in your home and community.

If we have not met your expectations, we encourage you to let us know. Feedback, concerns, or complaints can be submitted using this form and will be sent directly to our Quality Team. The team will work with the local service to review your concern and respond using the contact details you provide. We aim to respond within five working days of receiving your feedback.

Click HERE for complaints page

Alternatively, you can speak directly with a member of the Quality Team by calling our central office on 027 274 5126

For more information about your rights or how to make a complaint, you can visit the Health and Disability Commissioner (HDC) website.

Accessing Government-Funded Support

Access to government-funded services for older people, people with disabilities, and people with mental health needs is managed through Needs Assessment and Service Coordination (NASC) services. NASC agencies assess your needs, determine eligibility for funded support, and refer you to a provider that can meet those needs. Different NASC agencies operate across different regions of New Zealand.

You can find your local NASC agency through the Ministry of Health website.

Injury-Related Support and Nursing

If you have had an injury and require home support or nursing, you will need to be assessed by ACC. This usually begins with a visit to your doctor, nurse, or another health professional, or by attending an accident and emergency clinic.

Rapha Health Care also supports clients who choose to pay privately. Please contact us to discuss available options.

Mental Health Support

Government-funded mental health services are provided through Community Mental Health Services. Rapha Health Care can also support privately paying clients where appropriate.

Please contact us to find out more about available mental health support options.

Find the right NASC for your needs here.

Injury-related support and nursing

If you have had an accident and need home support or nursing you will need to be assessed by ACC. The first thing you need to do is see a doctor, nurse or health care professional, or go to an accident and emergency clinic.
HealthCare New Zealand also supports privately paying clients. Contact us to find out more.

Mental health support

Our mental health services are provided free of charge by Community Mental Health Services and we also support privately paying clients. Contact Mental Health NZ to find out more.

Yes, in some situations we can support with childcare as part of a wider care plan. This can include supervision and age-appropriate support so a parent or caregiver can rest, recover, or attend appointments.

If childcare is needed because of an injury or health situation, support may be available through a funding plan (for example, injury-related or disability-related funding). Availability depends on your needs and safety requirements and must be approved by the relevant funder or included in your confirmed support plan. We can guide you through the next steps and help you understand what’s required.

Read our Children’s Safety & Childcare Policy: HERE

Sometimes extra support can make a big difference. The organisations below offer information, advocacy, and services for clients and whānau in Aotearoa New Zealand.

If you’re not sure who to contact, you can call us and we’ll help you work out the best option.

Click HERE for more resources