Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Rapha Health Care website and services. By accessing our website, submitting an enquiry, referral, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

2. Definitions

Company / We / Us / Our means Rapha Health Care, operating in New Zealand.

You / Your means any individual, organisation, client, patient, referrer, or visitor accessing our website or services.

Services means health, nursing, disability, and support services provided by Rapha Health Care, including clinical and non-clinical services.

Website means the Rapha Health Care website and any related online platforms.

Personal Information has the meaning set out in the Privacy Act 2020 (NZ).

Health Information means personal health and medical information.

3. Use of Website

3.1 Informational Purpose

Our website is provided for general information, enquiries, and referrals only. Information on this website does not replace professional medical advice, diagnosis, or treatment.

3.2 Accuracy of Information

While we take reasonable care to ensure information on our website is accurate and up to date, we do not guarantee that all content is free from errors or omissions.

3.3 Acceptable Use

You agree not to:

Misuse the website or attempt to gain unauthorised access

Submit false, misleading, or unlawful information

Use the website in a way that disrupts or damages our systems

4. Health Services Disclaimer

Rapha Health Care provides services within the scope of applicable New Zealand laws and professional standards.

All clinical services are delivered by appropriately qualified and registered health professionals.

Any health information provided on the website is general in nature and not personalised medical advice.

Accessing our website or submitting an enquiry does not create a health practitioner–patient relationship until services are formally accepted and commenced.

5. Referrals and Enquiries

Submission of an enquiry or referral does not guarantee acceptance of services.

We may request additional information to assess suitability, safety, or legal requirements.

We reserve the right to decline or discontinue services where clinically appropriate or legally required.

6. Fees, Invoicing, and Payments

Rapha Health Care does not process payments through the website.

Fees for services are invoiced separately in accordance with agreed terms.

Payment timeframes and methods will be outlined on invoices or service agreements.

Failure to pay invoices may result in suspension or termination of services.

7. Privacy and Confidentiality

Your use of the website and services is subject to our Privacy Policy, which explains how we collect, use, store, and protect personal and health information.

By using our website or services, you consent to the handling of your information in accordance with our Privacy Policy.

8. Intellectual Property

All content on this website, including text, logos, branding, images, and documents, is the property of Rapha Health Care unless otherwise stated.

You may not copy, reproduce, distribute, or use any content without prior written permission.

9. Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, privacy practices, or availability.

10. Limitation of Liability

To the maximum extent permitted by law:

Rapha Health Care is not liable for any indirect, incidental, or consequential loss arising from use of the website or services.

We are not responsible for any loss caused by reliance on website content.

Nothing in these Terms limits rights under the Consumer Guarantees Act 1993 or other non-excludable New Zealand laws.

11. Suspension or Termination

We may suspend or terminate access to our website or services immediately if:

These Terms are breached

Information provided is false or misleading

Continued service poses a safety, legal, or clinical risk

12. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be effective once published on our website. Continued use of the website or services constitutes acceptance of updated Terms.